Commissions: The Process

Have your own memories captured in paint!

Want your own special memories captured in paint?  Here is some information that will help you understand the "Commission Process":


The Process


How long does it take to complete my commission.. and why so long?

Custom paintings usually take 8-10 weeks for the magic to be captured and the painting ready for shipment  (depending on how many paintings I am working on at that time)-  it can be longer during peak ordering times like Christmas, Mother's Day,etc. I can give you a better estimate of completion date once the order has been submitted and deposit has been received.


I typically have 10-12 paintings on order at a time (sometimes 20+ at peak times).  Because of this, it will take a few weeks to begin your piece once your order is received. If you need your piece completed quicker than my normal turnaround time, let me know and I will do my best to accommodate your request.


Are prices different for commissioned pieces?

You may find that I have other paintings available that are the same size as a commissioned piece, but cost less.  Due to the custom nature of commissioned pieces, they tend to take more time to plan and paint.  Because of this, they may cost more than other pieces of the same size.  


How much is due when placing my order?

You have the option of paying a deposit (1/2 of total costs) upfront or paying in full when ordering.  If you select the deposit option, the remainder will be due when the piece is complete and ready for pick up.


How do I send my picture of the piece that is to be commissioned?

Once your order has been placed, you will receive an email confirming that your order has been received.  It will provide an email address to which you can send your photo.  I will let you know if I have any questions once the photo is received.  After that, the painting will be added to my schedule.  Feel free to contact me in the meantime to touch base on your painting.  Otherwise, I will begin working on your piece once the paintings prior to your order have been completed and will touch base as I near completion to discuss pick up day/time and/or shipping details. I will also send you a photo of your finished piece, once complete, so you can get an idea of what your piece looks like (keep in mind that colors may vary slightly in person due to monitor and photo lighting).


Is there an extra fee for framing?

Framing is included in the price of all "framed" pieces (indicated in item details).  You are welcome to change the frame at your local frame shop once you receive your piece if you would prefer something different. I order standard frames based on what is available at my local framer at the time, therefore I do not offer the option to pick your frame.  You can get an idea of what the frames look like by viewing photos of my framed work on my social media (Facebook, Instagram and Twitter, etc.) pages.  You may select to have your piece unframed, but there is no difference in price for framed/unframed pieces. 


Can my piece be shipped?

Local clients can pick up items from my studio (I will make pick-up arrangements once your painting is completed). If you live outside of the studio area, your item can be shipped via UPS at an additional charge. Please leave enough time for your custom piece to be completed when selecting shipping options at check out.  



My goal is that you love the piece that is created for you and cherish it for years to come. Unfortunately, due to the custom nature of each piece and the many hours that go into making them I do not offer returns, exchanges or refunds.


I look forward to creating a one-of-a-kind piece especially for you!


Natalie Ray





Contact Natalie

Natalie Ray Designs
Phone: 601 7506729 601 7506729


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